Refund & Money-BackOfficial Policy

1. Our Commitment to You

At BexyTV, we uphold the standard of our 4K IPTV subscription service. This policy specifies when refunds may be applicable, ensuring that we maintain a transparent and just process for every customer.

2. Refund Eligibility

You could be entitled to a total or partial refund in the following cases:

• Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
• Duplicate Payments: Accidental duplicate charge for the same subscription period.
• Initial 7 Day Window for new customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

3. How to Request a Refund

To seek a refund, kindly follow these steps:

• Connect with our support team using our Contact page.
• Please use the subject: 'Refund Request'.
• Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

4. Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am writing to ask for a refund regarding my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise explanation of your concern, for example, technical errors, billing duplicates, etc.]

Thank you.

5. What We Need to Process Your Refund

• Account email used at checkout
• Order/transaction ID from payment receipt
• Brief reason and steps already tried with support
• Device/app details (e.g., Firestick + IPTV Smarters)

6. Processing Timeline

• 0–3 business days: Technical analysis executed by support team
• Same day after approval: Refund initiated returning funds to your original payment method.
• 5–10 business days: Funds manifest according to bank/card issuer.

Expect to receive an email update at every step. Response times may increase on weekends or holidays.

7. Exceptions (When Refunds Are Not Provided)

Refunds will be denied in these outlined cases:

• You are discontent with the channel list or provided content.
• Your internet connection speed is too slow or unstable to stream effectively.
• Your actions have breached our Terms of Service, including unauthorized account sharing.
• Geo-blocking issues in your local network region outside our control.

8. How to Avoid Refund Requests

• Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
• Stable Internet: Use 30 Mbps+ and Ethernet or 5GHz Wi-Fi for 4K streaming.
• Use Setup Guides: Follow our step-by-step Installation page.
• Ask Support First: Most issues are solved in minutes—please contact support.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact our support team.